1. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us, book a service, or sign up for our lead forms, we collect personal details such as your name, phone number, email address, and address.

• Payment Information: For transactions, we collect payment details like credit card information through our secure payment processors.

• Usage Data: We may collect data on how you interact with our website (e.g., your IP address, browser type, and website activity).

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our carpet cleaning services.

• To contact you for service bookings, promotions, and customer support.

• To process payments and complete transactions.

• To send promotional messages, service updates, and follow-ups (with your consent).

• To improve our services and website performance through analytics.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who help us with payments, communications, and other necessary services (e.g., Textedly for SMS follow-up).

• Legal Requirements: We may disclose information to comply with applicable laws, regulations, or legal processes.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These technologies help us:

• Personalize content and advertisements.

• Analyze website traffic and user behavior.
  You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our site.

6. Your Rights and Choices

• Access and Update: You have the right to access, update, or delete the personal information we hold about you.

• Opt-out of Communications: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

• Request Information: You may request more details about the data we collect and how we use it.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover we have collected data from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

National Multi Steam (Napa Carpet Cleaning)
2193 Shurtleff Ave, Napa, CA 94559, United States
Phone: (707) 257 8156 | (707) 738 2198
Email:  multisteam@comcast.net